Refund Policy

At DigiTree, customer satisfaction is our priority.

If your order is cancelled before shipment, you will receive a full refund.

If a product arrives damaged due to shipping, please contact our support team within 24 hours with photos of the product and packaging.

Approved refunds will be processed within 5–7 business days through the original payment method.

Certain products such as live plants may not be eligible for refund due to their sensitive nature unless they arrive damaged.

In case of Terrarium Refund, if the plants and moss gets yellow, it will be replaced with new Moss and Plants as required.